Introduction

Welcome to the Supervisory Skills Development Course, tailored for individuals with potential to become supervisors, team leaders, or new managers. Whether you’re currently in a supervisory role or preparing for one, this course aims to enhance your skills through comprehensive training.

Course Objectives

By the end of this course, participants will be able to:

• Understand the essence of supervision and its importance
• Develop essential supervisory skills
• Differentiate between supervisory and operational roles
• Set clear objectives and monitor them proficiently
• Identify motivational drivers for themselves and others
• Oversee performance management effectively
• Utilize various communication techniques
• Delegate tasks strategically
• Empower themselves and their staff effectively
• Recognize and utilize sources of power and influence

Target Audience

This course is designed for:

• Supervisors
• Team leaders
• Employees preparing for supervisory roles

Course Outline

Day 1: What Is A Supervisor?

• Suitability for a supervisory role
• Transitioning from individual contributor to supervisor
• Skills of an effective supervisor
• Methods and styles of supervision
• Common mistakes to avoid

Day 2: Managing Performance – Getting Results

• Performance management characteristics
• Aligning with business plans
• Driving productivity
• Strategic goal setting
• Delegation and managing results

Day 3: Managing Performance – Problems And People

• Understanding motivation
• Motivation theories
• Conflict management
• Effective listening and questioning

Day 4: Managing Communication

• Importance of communication
• Non-verbal communication
• Factors affecting communication
• Delivering clear messages
• Effective presentations
• Decision making and overcoming communication barriers

Day 5: Building Powerful Influence

• Personal empowerment and influence
• Strategies for increasing personal power
• Building trust and believability
• Personal development planning
• Staying motivated