Course Objectives

By the end of this course, participants will be able to:

• Knowing the four areas of the conflict
• Use the Thomas Kilman model to increase awareness and effectiveness.
• Learn about multiple behaviors and how to adapt to them to build permanent cooperation.
• Building effective communication skills to enhance cooperation and productivity
• Give and receive observations explicitly with regard to perception and performance.
• Create and implement successful communication work plans.
• Learn about the ten most difficult types and how to deal with them.
• Earn more awareness and full leadership capabilities.
• Effectively managing relationships with others, from the first level of efficiency to the fourth level
• Understanding the main motives for a permanent change
• Understanding the need to take responsibility for leading change.
• How to Become the Champion of Change

Course Outline

Day1: Conflict management

• Preparing, introductions, and setting goals
• What is meant by “conflict management”?
• When and where does the conflict happen?
• Reactions to the dispute
• Exercise: Communication Bridge
• DVDs: the window into the world of hard-to-handle characters
• How to avoid misunderstanding
• The four effective steps for conflict management

Day2: Settlement of disputes

• The conflict settlement tool for Thomas and Queman
• Types of communication
• Exercise: Building cooperation quickly and easily
• Exercise: a trip to the theater
• Digital video tablets: the ten most difficult types
• Results for all contacts
• Exercise: Win as much as possible.

Day3 : Skills that are needed to settle disputes

• Behaviors of obtaining results.
• package frame.
• Exercise: I would like to borrow your car tonight.
• interrogation skills
• Listen to the results.
• Beyond listening

Day 4 : Effectively settling disputes

• A survey study on emotional intelligence
• The strength of your emotional intelligence
• Exercise: Why do you think I am lying?
• How to deal with a false person
• Facilitating conflict resolution
• The saboteurs
• secrets of dealing with others.
• Exercise: Pommel.

Day 5: Change Management

• Exchange exercise: ball
• Change and personal growth strategies
• Change curve
• The five stages of change
• Cotter’s eight steps for effective change
• Burnt platform
• Make a change stick.
• Exercise: Hazard.