Introduction

This course equips leaders and managers with practical coaching skills to build high-performing teams—creating clear alignment on goals, strengthening trust and psychological safety, and driving accountability through consistent habits and conversations .

Course Objectives

By the end of this course, participants will be able to:

• Define what “high performance” means for your team and context
• Align purpose, goals, roles, and ways of working
• Build trust, inclusion, and psychological safety through coaching
• Coach accountability: commitments, feedback, and follow-through
• Use simple team routines to sustain performance over time

Target Audience

This course is designed for:

• Managers and senior leaders leading teams or departments
• Team leaders, supervisors, and project/program leads
• HR/OD professionals supporting team performance

Course Outline

Day 1: High-Performance Team Foundations

• What high performance looks like: outcomes + behaviors
• Team purpose, success measures, and shared expectations
• The leader as coach: mindset and core coaching skills
• Activity: Assess your team’s current performance strengths and gaps

Day 2: Alignment on Goals, Roles, and Priorities

• Translating strategy into team goals and clear priorities
• Role clarity: ownership, handoffs, and decision rights
• Setting team agreements: meetings, communication, response times
• Exercise: Build a simple team charter (purpose, goals, roles, norms)

Day 3: Trust, Psychological Safety, and Team Dynamics

• Trust drivers: reliability, competence, care, and honesty
• Creating safety for speaking up, learning, and challenge
• Coaching through conflict and differences in working styles
• Workshop: Practice coaching conversations that rebuild trust

Day 4: Accountability and Feedback that Works

• Accountability basics: clear commitments and visible tracking
• Feedback models: SBI/STAR and feedforward coaching
• Handling underperformance and missed commitments respectfully
• Case practice: Coach a performance gap and agree next actions

Day 5: Sustaining Team Performance and Continuous Improvement

• Team routines: weekly priorities, retrospectives, and check-ins
• Coaching resilience: workload, energy, and wellbeing boundaries
• Recognizing wins and reinforcing standards consistently
• Action planning: 30–60–90 day team coaching plan and rituals