Course Objectives

By the end of this course, participants will be able to:

• Management skill.
• Planning skill.
• Driving skill.
• Supervision skill.
• Time management skill.

Target Audience

This course is designed for:

• The teacher at all educational levels
• The trainer
• The educational supervisor.

Course Outline

Day 1: Opening of the program and acquaintance.

• Training video.
• Basic concepts.
• Audience characteristics.
• Facts about the audience.
• Different temperaments and methods of dealing.
• Dealing with humans.
• The motives that move the human being.
• Exercise.

Day 2: Video Training

• Ultra-premium service in capsule.
• Excellence in service.
• Tips to retain your customers for life.
• Ten customer needs.
• The Important standards in dealing with customers .
• Training story in dealing with customers.

Day 3: Training video.

• Addressing the public and presentation skills.
• Skills of communication with the public.
• The concept of dialogue.
• The importance of dialogue
• Objectives of the dialogue
• General etiquette for dialogue.
• Exercise.

Day 4: Training video.

• Good speaker.
• Qualities of a good speaker.
• What do we need to face the public?
• The attributes that must be available in a good speaker.

Day 5: Tips to be a good speaker.

• The concept of body language and its importance.
• Body language and dealing with others
• Survey exercise.