Course Objectives

By the end of this course, participants will be able to:

• expanding concepts about the role of the supervisor and management operations up and down and in the organization of the organization, and setting strategies to enhance the effectiveness of teams.
• Setting the necessary strategies to support and develop the performance of all employees
• Review and review personal work practices and management patterns.

Course Outline

Day 1: Introduction: the roles and characteristics of the supervisors

• Introduction and objectives of the program
• Work planning
• The roles and responsibilities of the supervisor
• Competency concept – measuring actual versus typical behavior.
• understanding and absorbing organizational culture.
• growth of the relationship and influence network

Day 2:Management and delegation style – team work and management

• Delegation and empowerment skills
• management patterns-circumstantial and differential leadership models.
• The group dynamics and the formation of the team
• Conflict, compliance, or conformity in the case of groups
• Problem solving and decision-making.
• Team Interviews Management.

Day3: Communication skills-Performance Management and Labor Relations

• Improving communication and enhancing labor relationships
• Dimensions of employee performance
• Practical stimulation
• Calendar-Case Studies on Performance Management.
• Employee guidance and development – on-the-job training skills.

Day4: Personal effectiveness and time management in performance management and business relationships

• Packages.
• Individual problems and individuals who cause problems
• Building criticism-giving and receiving
• Discipline.
• The basic principles of time management and organization.
• Time management with the individuals concerned
• Planning and prioritizing
• Outages and business continuity.
• Identify work stressors and manage stressful employees.

Day 5 :Constant change and improvement management: planning work

• The concept of continuous improvement
• Conducting improvements to systems and operations—involving the team and igniting enthusiasm.
• creative thinking techniques.
• implementation of change.
• Impact skills—Status Preparation and Policy Management.
• planning and reviewing the program.