Introduction

Performance improvement requires clear goals, practical plans, and disciplined tracking.
This program equips Grade 5 performance specialists with simple methods to turn performance gaps into structured improvement actions, monitor progress, and report results to stakeholders using clear KPIs and follow-up routines.

Course Objectives

By the end of this course, participants will be able to:

• Identify and define performance gaps clearly
• Build simple improvement plans with owners and timelines
• Select practical KPIs to track progress
• Run follow-up routines and remove blockers
• Report improvement status with confidence

Target Audience

This course is designed for:

• Senior Specialist performance management staff
• KPI and reporting coordinators
• Operational excellence and quality support teams
• PMO and transformation support roles
• Teams supporting department performance reviews

Course Outline

Day 1: Performance Improvement Basics

• What “improvement” means
• Gap identification and problem statements
• Setting clear objectives
• Scope and prioritization basics
• Activity: Define one improvement case

Day 2: Building Improvement Plans

• Action planning template (who/what/when)
• Milestones and quick wins
• Risk and dependency basics
• Stakeholder alignment basics
• Workshop: Draft an improvement plan

Day 3: KPI Tracking and Evidence

• Choosing the right KPIs
• Baselines and targets
• Data sources and simple checks
• Tracking sheets and status rules
• Activity: Build a KPI tracker

Day 4: Follow-up and Issue Handling

• Weekly follow-up routines
• Managing delays and blockers
• Escalation and decision requests
• Documentation and meeting minutes
• Case study: Recover a delayed plan

Day 5: Reporting and Sustainment

• Simple dashboards and summaries
• Telling the improvement story
• Hand-over to business-as-usual
• Lessons learned basics
• Final project: Improvement tracking pack