Introduction

Welcome to the strategic planning using the balanced scorecard course, where we place strategy at the forefront of organizational efforts, enabling a laser focus on achieving company objectives. This course provides a robust framework for implementing rapid and effective strategy, leading to breakthrough performance improvement.

Course Objectives

By the end of this course, participants will be able to:

• Translate vision and strategy into practical action to improve organizational performance.
• Understand how to use the Balanced Scorecard to drive improved performance.
• Design and build a balanced scorecard tailored to their organization.
• Align the organization around common goals and objectives.
• Monitor and manage strategic performance effectively.
• Drive operational performance improvement in alignment with the strategy.
• Communicate and manage change effectively to support strategy implementation.
• Develop a personal action plan to drive performance improvement within their organization.

Target Audience

This course is designed for:

• Executives.
• Managers responsible for creating or managing a balanced scorecard.
• Financial officers and controllers.
• Process managers.
• Strategic planning managers .

Course Outline

Day 1: A Tool for Managing Strategic Performance

• Introduction to the balanced scorecard and its benefits.
• Linking mission and vision to operational activities.
• Detailed exploration of financial, customer, and process perspectives.
• Overview of the balanced scorecard creation process, including strategy maps and strategic themes.

Day 2: Developing a Balanced Scorecard

• Creating a strategy-centric organization.
• Detailed examination of the Learning and Growth perspective.
• Defining strategy, identifying strategic themes, and building strategic linkages.
• Engaging the leadership team and strategic documentation.

Day 3: Monitoring Strategic Performance

• Purpose of strategic measures and their relationship with KPIs.
• Lead and lag measures and their implementation.
• Developing appropriate measures using the strategy map.
• Examples of measures for each perspective and mapping strategic initiatives.

Day 4: Implementing A Balanced Scorecard

• Setting appropriate stretch targets and strategic initiatives.
• Implementation plan and bringing about successful change.
• Communicating the balanced scorecard and cascading it across the organization.
• Strategy review meetings and performance management system.

Day 5: Pulling It All Together

• Applying the balanced scorecard framework within your organization.
• Creating an outline project plan and identifying key roles and players.
• Case study activities and top tips for success.
• Developing a personal plan of action for driving performance improvement.