Introduction

Welcome to the Certified Competent Manager Course, a comprehensive program designed to equip you with the essential tools and skills to excel in modern management.

Course Objectives

By the end of this course, participants will:

• Understand the skills and competencies required for competent management
• Explore different management approaches and leadership styles
• Learn effective performance management techniques
• Enhance leadership, supervisory, and management skills
• Develop and manage high-performing teams
• Master negotiation, influencing, and persuasion skills
• Plan continuous professional development
• Establish clear organizational, departmental, and employee goals
• Gain proficiency in highly effective management tools

Target Audience

This course is designed for:

• Managers
• Supervisors and team leaders
• Human resources department personnel

Course Outline

Day 1: The Role of The Competent Manager

• Identifying required skills and competencies
• Adapting management to organizational culture
• Creating a professional development plan
• Establishing business culture and behavioral standards

Day 2 : Management vs. Leadership

• Exploring different management approaches
• Understanding personal leadership and management style
• Impact of leadership style on teams
• Running effective team meetings and performance improvement meetings

Day 3: Performance Management Cycle

• Setting individual and team objectives
• Monitoring and reviewing performance
• Providing effective feedback and coaching
• Using questioning techniques and active listening

Day 4: Stages of Team Development

• Differentiating between groups and teams
• Identifying team roles and planning team development
• Effective communication tools for managers
• Creating a culture of recognition and appreciation

Day 5: Negotiation Styles and Persuasion Techniques

• Influencing colleagues, line managers, and customers
• Strategies for successful negotiation and persuasion
• Case studies and secrets of elite negotiators